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Web
Backup Support
Why did my backup not work???
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Jayhawk Software's FTP Backup offers a web-based, secure, off-site
backup solution for your business or organization.
If you
are currently using our backup solution and you did not get a
backup, here are the most common issues that will prevent
your web backup from running correctly. If
you have addressed all these issues and still have a problem, please
contact us.
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All
Computers that are used for backup must be on
 | PC
that has the Jayhawk FTP Backup program must be left on
| All
PCs on a network with files selected to be backed up must
be left on
| Loss of power
(storms) |
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Incorrect
username/password typed in the Jayhawk FTP Backup program
Not
connected to the Internet
| Lost
connection from your ISP (Internet Service Provider)
| Power
interruptions (your location or ISP location)
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File(s)
to be backed up were in use or no longer existed
| Program using the
file may have been left open |
| Anti-Virus program
(Norton, AVG, InoculateIT, McAfee) scanning the file |
| Anti-Virus program
prevents transferring the file |
| Defragging
the hard drive |
| File
was deleted
| File
was moved and was not corrected in the Jayhawk Backup file
selection
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Your
Web Backup space capacity is reached
| Deleted old
or unnecessary files from the Jayhawk FTP Server Backup folder |
| Contact
Jayhawk Software about increasing your backup space |
System
date of PC with Jayhawk FTP Backup program was changed to a
day that was not on the backup schedule
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