Software Support Policy

The purchase of a new program or an upgrade to an existing Jayhawk program includes toll-free technical support as part of the annual lease.  Contacting technical support refers to any contact that you may have, via telephone calls, mail, e-mail, faxed documents, or other methods not referenced in this letter.

If you have purchased an older version of our software (not on an annual lease), our best technical support option is our Software Support Agreement. This provides you with toll-free support during the duration of the agreement.  In addition, we will store a backup of your program (not data) at our site and you will be entitled to a discount on any custom programming you may request.  The pricing is population based so you will need to call for pricing.  If you do not have a Software Support Agreement or need support not covered by your SSA, there will be a $100.00 per hour charge ($50 minimum) for technical support that is determined to be a billable charge.  Support not covered by the SSA may include, but is not limited to, helping setup a printer in Windows, networking computers (the SSA does cover helping you get your JUBS network module installed and working, if you already have the computers networked), helping back-up or restore data to your computer using a drive or software not purchased from us.

We no longer offer support for the DOS version of JUBS.  There are also some issues on the interaction of older versions of JUBS and Windows 2000 that need addressed if you upgrade to Windows 2000.

This briefly explains our current technical support policies; however, we do still reserve the right to change our policy due to our continuing development of new and better programs. We will make a reasonable attempt to inform our customers of the changes that are being made.

Please feel free to call Jayhawk Technical Support if you should have any additional questions.