Articles:
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Update on NEW Version
of Jayhawk Utility
Billing System
The new JUBS system (code named Beef
Jerky) has been given its official name, JUS – Jayhawk
Utility Suite. We
chose to name it “suite” because it will have capabilities
to handle more than just Utility Billing.
One exciting feature that we will introduce with it
will be an Annual Lease & Support Purchase Plan based on
the number of customers you bill.
Listed below are some features we are planning to add
or improve:
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Multiple Services
Deposit Tracking |
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Septic System
Maintenance Tracking & Reporting |
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Customer
Correspondence/Notes History |
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Meter Change Out
Tracking and Automated Charge Calculation |
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Accounting Export |
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Easier, More Accurate
Adjustment Tracking |
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Alternate Bill – To
Renters or Centralized Office |
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Quick Batch Payment
and Batch Usage Entry |
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Multi-Level User
Security |
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Run/Print Reports from
Past Months |
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Fund
Accounting Software
Jayhawk Software is excited to announce a total
solution for our customers. We have finalized
arrangements with DataTeam to provide Fund Accounting Software
to integrate with Jayhawk Utility Suite. What does this
mean? A complete software package that does all your
Utility Billing, Accounting and even Payroll integrated into a
single solution for you. No more entering the numbers
into your accounting program. With the DataTeam
accounting program you will be able to click a button and have
the numbers go in automatically to the correct GL accounts.
DataTeam’s software also has Accounts Payable, Purchase
Orders, and General Ledger and creates Financial Reports,
Budget Reports, and more. If you would like more information,
give a Jayhawk Sales Representative a call.
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Software
Support Changes
Contacting technical support refers to any
contact that you may have, via telephone calls, mail, e-mail,
faxed documents, or other methods not referenced in this
letter. There will not be any changes to the rates for
customers without an SSA or for general computer support not
covered by the JUBS SSA. As in the past, there will be a per
hour charge for technical support if you need assistance not
covered by a Software Support Agreement. Support not
covered by the SSA may include, but is not limited to, helping
setup a printer in Windows, networking computers (the SSA does
cover helping you get your JUBS network module installed and
working, if you already have the computers networked), and
helping back-up or restore data to your computer using a drive
or software not purchased from us. If you have any
questions regarding our support, just ask when you call or
look at the support information on our website at www.jayhawksoftware.com/support.
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Before You Upgrade
If
you are planning to upgrade your Computer, Printer or Windows,
it might affect how your Utility Billing System will work.
We recommend you consider the following and call us if you
have any questions:
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What version of JUBS
am I using and will it work with the new Windows version I
am upgrading to?
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What other older
DOS-based applications am I running and are they
compatible with the Windows version I am upgrading to?
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Does my new version of
Windows support my printer?
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Does my new version of
Windows support my Meter Reading Handheld device?
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Is JUBS compatible
with my new printer?
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Notice
to Version 5.x & Win 95 Users
What is in the future for JUBS version
5.x and older? Jayhawk Software plans to have 2 versions
in the last quarter of 2003 that will still have additional
options available for purchase to expand or change the system.
What does this mean for customers who are on older versions?
If you are on an older version (anything older than Series 3X
released in 1999), you need to consider upgrading. This
doesn’t mean you can’t keep running the version you are
on. We will continue to answer support related to how
the software works, but we will no longer make modifications
to the older versions. That means we will continue to
help keep your version running. No additional
customizations will be available for the older versions.
An example would be if you were considering upgrading to an
AMR (Automated Meter Reading) system. You would need to have a
Series 3X or the Utility Suite version to be able to add-on
the option so your JUBS will work with the AMR system.
As we announced last year, there are no longer programming
changes or add-on modules available for JUBS Win 95 versions
(AKA ver. 2.x), which went into affective January 2002.
These decisions have been made to help expedite the
development of our new version and encourage an upgrade to a
newer version to help prevent problems that you may run into
as you replace computer equipment (see previous article).
A letter and additional information was mailed to our JUBS Win
95 customers in April to remind you in advance to help
alleviate last minute problems. Users may also continue
to use this version if the system continues to work as is and
we will continue to answer “how to use it” support
questions. Customers may also need to upgrade to our
newer version to prevent problems if you purchase a new PC or
operating system (see our September 2001
Newsletter).
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E-mail to Jayhawk
We appreciate the many customers
who contact us for information or support via e-mail. To
better serve you, we ask that you include your customer ID #,
company name, state and any other information to help us
identify you. Quite often, the e-mail address is the
only information included, but we may not recognize the
address or we may have customers with the same company name.
If you need information about Jayhawk Software the address is
info@jayhawksoftware.com or for support, support@jayhawksoftware.com
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Printers & Bill
Cards
Prices are dropping on the
Lexmark laser printers, so now is a good time to switch to
laser bill cards if you’d like better looking bills that
print faster and quieter. Because JUBS bill cards are
especially designed to print with the Lexmark Optra S or T
laser printer series, these are the only printers we support
for bill card printing. We selected this Lexmark series
since they handle the cardstock paper (without voiding the
printer warranty) and print margin (the farthest outside
margins a printer can handle). The new Lexmark models
available are the T520 or T522. We appreciate the many
customers who have called us inquiring about other laser
printers, and we are testing a new bill card format to work
with HP lasers. The reason for testing is that print
margins vary from printer to printer as well as the weight of
paper (card stock) a printer can handle. Another option
that will work with most printers is full-page paper
statements. To get more information on the full-page statement
add-on and to avoid incurring unexpected costs, please call us
before switching bill cards or purchasing your next printer.
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www.JayhawkSoftware.com
We have completely changed and
updated our website. If you have Internet access, please
visit it and let us know what you think. We have tried
to include more useful information for our users including a
support section of (Frequently Asked Questions) and
descriptions of modules that can be added to your system.
It also has information on the Lexmark Printers and diagrams
of the bill cards that work with JUBS.
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AMR or Handhelds
Please contact us if you are
interested in AMR (Automated Meter Reading) or Handheld
equipment. We offer the interface for JUBS for several
vendors’ AMR equipment. We also sell and support the
DAP keypad handhelds. Purchasing AMR devices can greatly
decrease the time it takes to read meters and input readings
and the potential for errors in the readings. If you’d
like more information, please call us or visit the website,
under Products then Handhelds.
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Congratulations!
Newsletter
PC Specs Survey $25.00 Winner
Judy Hayes, Northeast Water, IL
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Quick Tip – Using EZ
Meter Manager for Meter Changeouts
If
included in your version, JUBS EZ Meter Manager will update
the readings in the Customer screen and calculate the usage
and bill correctly at the next billing day.
To enter the meter change out information, follow these
steps.
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Under
the Utility menu choose EZ Meter then choose
Manager
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Click
the [Search] button to select the customer (by
account # or premise or click [Advanced] for other
options) then the customer’s Premise#, Account#, Service
Address and Name will display
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Select
the Meter Type from the drop-down list, then the Change
Out Info section will appear
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Enter your meter information in the
fields as described:
Old Meter
– the Meter # from the old meter (ID or Serial # or can
be blank if none)
Final Reading
– the final reading from the old meter when it was
removed
Replace Date
– the date the old meter was removed
New Meter
– the Meter # of the new meter (ID or Serial # or can be
blank if none)
Start Reading
– the reading on the new meter (may be 0 if a brand new
meter)
Install Date
– the date the new meter is installed (may or may not be
the same as the Replace Date)
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Click the [Add] button to update
the information (or [Cancel] if you do not want to save
it)
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Click [Close] to exit (or repeat
steps 2 – 5 if changing out additional customers’
meters)
To
keep a record of the meters changed, you should also
periodically print the Meter Replacement Log. This can be
viewed or printed by going to the Utility menu, choose EZ
Meter then choose Log.
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Win $25.00
Win $25.00 by going to
www.jayhawksoftware.com. Select the Win $25.00 link.
Customers without Internet access may enter by calling
620-365-8065. |
