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General Questions
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When I go into
JUBS,
why do I get the message "The maximum number of connections have been
reached…"?
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A: If you have a
single-user version of JUBS, it will not allow multiple
connections to the database to prevent corruption in the database. If you
have a network (multiple-user) version of JUBS, it will not allow more
connections to the database then you are licensed for. If you get this
message, try these steps:
Make
sure you do not already have JUBS open (is it on your taskbar)
Shut
down your computer and bring it back up then go into JUBS (reboot)
Have
an Administrator log in and go to the File menu, Administrator
Options then Clear Users
If you have a network
version, try the above steps first. If it still is not working, see if
too many people are trying to get into JUBS. If it still is not
working, shut all computers and server on the network down and bring the
computers back up (reboot all computers).
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Topics
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| Installation
Issues
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I was unable to install
the program. I started the SETUP.EXE but, my computer crashes shortly
thereafter. What now?
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A: Make sure your
hardware components match or are better than the components listed in the
hardware section. When in doubt, contact us for further assistance. |
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Topics
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| Billing Cycle
& EOM
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Why can't I create
a customers bill?
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A: Please check the
following:
The
Premise must be Billable (checked)
The
Premise must be Active (Inactive not checked)
An
account must be on the Premise
The
Account must be Active (Inactive not checked)
No date in Turned
Off field
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Topics
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| Why can't I print
a customers bill?
A: The Account and
Premise must be Active (Inactive not checked) – same as
items to create a bill
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Printing depends on
printing options you select including the following:
No
date in Turned Off field
Make sure the Balance Due is a positive
number
(credits are negative or in parenthesis)
Make
sure the Balance Due is not zero
When trying to print,
the Due Date entered must be more than 10 days in the future
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Topics
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Why is JUBS showing
message Please assign Late Charges before continuing ?
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A: JUBS
compares the Next Late Charge date from the first active customer to the current
system date and displays that message if that date has passed. To
remedy, please do the following:
Check
the Next Lt/Chg Date of the first active customer, it should be a date in the
future
Check the Date on your
computer system (shows in the JUBS title bar) make sure date is today's date
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Topics
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How do I correct an
incorrect usage and charges on the bill (only if discovered before I sent the bill)?
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A: The best way to
correct an incorrect reading or bill is to reset the customer information and
re-enter the reading as follows:
In
the Customer screen correct the Last Rdg (change the Last Rdg
to the number in the Prev Rdg- so they are same #)
Uncheck
Has Been Read This Month checkbox so JUBS does not show this customer
as having a reading entered.
In
the Customer Detail screen, remove the Current Charges that
were just incorrectly calculated on their account (except if the account was
past due, you will need to leave the late charges)
Re-enter the customers
correct reading in Usage Entry (JUBS will re- calculate the correct
charges)
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Topics
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| Database
Questions
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Why do I have the
message-- You have lost your connection with the Database?
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A:If you have a
single-user version of JUBS, it will not allow multiple
connections to the database to prevent corruption in the database. If
you have a network (multiple-user) version of JUBS, it will not allow more
connections to the database than you are licensed for. If you get this
message, try these steps:
Make sure you do
not already have JUBS open (is it on you taskbar)
Shut down your
computer and bring it back up then go into JUBS (reboot)
If you have a network
version, try both of the above steps first. If it still is not working,
see if too many people are in JUBS. If it still is not working, shut
everyone on the network down and restart the computers.
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Topics
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| Run Time Errors
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I have received a
run-time error. Unfortunately I only remember reading something about ACTIVE
X component missing. What do I do now?
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A: Generally, always
leave the error on your screen (or write down the error) so Jayhawk representatives can troubleshoot
your problem. An error of this type tells us that your operating system is in
need of several controls and libraries which can be found on our COMPILER
UPDATE cd. If you do not have such a CD, contact the support department
immediately and request that one be shipped. |
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Topics
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| Printing
Questions
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What
Printer do you recommend for Laser Bill Card Printing?
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A:
If you are running JUBS 3x or older, it is designed to
work with Lexmark Optra S or T series printers.
For a detailed explanation, please see the Printers
and Bill Cards
sections of our website. |
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Topics
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Why are my reports
not printing correctly?
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A: If your reports have
strange characters or the columns are not lined up, check your font printer
settings in JUBS under File, Setup, then Printer Setup.
For laser or inkjet printers, for Normal select Courier New size
12 & for Compressed Courier New size 8 or
for dot matrix printers for Normal select Courier 10cpi &
for Compressed, Courier 15cpi (or some other fixed font). This
will also make the reports easier to read because the number columns will be
in a vertically straight line.
If you are still unable
to print, try turning off your printer, closing all programs and shutting
down your computer. Then, turn your printer back on, bring your computer
back up and go back into JUBS and try to print.
See if you can print
out of programs other than JUBS (like Word, WordPad or your accounting
software). If you can not, check the Windows printer settings or
driver – the problem is probably not related to JUBS. If you can print out of
other programs, try the next step.
Check your printer
settings in JUBS. Try reselecting the printer you are trying to print
to or selecting the fonts again.
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Topics
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| Handheld Issues |
My handheld seems to
go into power-save mode too early. Is there a way to set the power-save
timer?
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A: Yes, in fact, the
power-save timer can be adjusted at any time. Contact us for specific
instructions on how to configure handheld system settings with your specific
data collector. |
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Topics
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| Software
Questions |
Will an upgrade to
Windows XP have any affect on my current JUBS system?
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A: We recommend an
upgrade to Windows 2000. If an operating system upgrade to Windows XP is
planned, contact Jayhawk Software for additional compatibility information. |
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Topics
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| Hardware
Questions |
What kind of device do
I need to utilize the ZIP backup module?
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A: When using the ZIP
Backup module, you may save to floppy diskettes, a zip disk or any other
external storage drive. For information on a tape backup system, contact your
hardware vendor. |
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Topics
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